HOW YOU CAN REFER YOUR CLIENT TO GET HELP FROM GRACE NETWORK
If you are a professional working with a family you feel would benefit from support from The Grace Network’s social enterprises please see how to do this below.
We have brought together the old referral processes for Kids Stuff and Home Remedy into one unified process which we believe will be able to produce more efficient and wholistic support to your clients. This new process replaces the previous referral processes from Kids Stuff and Home Remedy.
We have two routes for your clients depending on their circumstances. They can receive items free of charge or at subsidised rate.
Referral criteria hasn't changed. If your client is facing financial difficulty or crisis and you think they need our help, we do too. You know them best and so we will follow your lead on what level of support they need.
TWO ROUTES FOR SUPPORT
1 | FREE OF CHARGE REFERRALS
If your client does not have the funds to pay a subsidised rate for their items they can have them free of charge. They can access free of charge items from Home Remedy and Kids Stuff as well as kitchen starter packs. This is change from the previous Home Remedy process where a payment needed to be made.
A professional referrer just needs to fill the below form and your client will be entered into the free of charge process.
We believe clients can often receive the best support by visiting one of our hubs, as they can then access all the services there too. Gift cards would be our preferred method of referral for this route, but we can deliver pre made bundles if needed.
Once the form is filled in we will be in touch with your clients with details of the voucher or yourselves with details of the bundle.
2 | subsidised self REFERRAL
If your client can afford to pay a subsidised rate we have a self referral process. Either yourself or the client can fill in this form and if they are in receipt of any of the benefits below they can access our furniture at a subsidised rate. This is the same as the current Home Remedy process.
To access a furniture self referral they need to be in receipt and show evidence of any of these benefits; Universal Credit, Employment and Support Allowance, Job Seekers Allowance, Pension Credits.
Our Kids Stuff shop has been priced at a level that is accessible to all, especially those on a low budget. If you believe your client needs more financial help do fill in a free of charge referral form and they will be given a gift card for the shop.
Your clients can also pop in to our Home Remedy shops and access this subsidised rate furniture if they show evidence of the above benefits.
Once the form is filled in we will be in touch with your clients with details of how to access the furniture.
WE CAN HELP WITH
GOT QUESTIONS OR NEED MORE INFO?
If you need any more information about our referral pathways, please get in touch. We would love to hear from you. Do send us an email on support@thegracenetwork.org.uk to speak to our dedicated referral co-ordinator.
We are running our new referral process in conjunction with the Gloucestershire County Council Crisis and Resilience Fund.
Find more support & info on this at the Virtual Family Hub.